Answers all incoming calls promptly and courteously. Always projects an optimal image of the hospital, handling callers in a professional, courteous and helpful manner. Responds immediately to all notifications of emergency situations and follows current policy and procedure to notify all involved parties and that the proper announcement repeated the appropriate number of times. Gains a clear understanding of each caller’s request and processes the call appropriately, sending the call to the correct destination on the first attempt. Demonstrates a thorough awareness of and familiarity with information resources in the department by being able to locate information. Screens all non-patient long distance telephone calls not allowed by the extension’s class of service. Make periodic scheduled and unscheduled announcements over the public address system, delivering them at the scheduled time, and in a clear, pleasant voice. Initiates group pages as appropriate.
High school graduate or equivalent. Knowledge of hospital operations and/or console operations of an Avaya Telephone system. Good oral skills. English is a must, second language a plus.